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Patient- and family-centered care is an innovative approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients and families. It redefines the relationships between and among consumers and health providers.
Our goal is to collaborate with our patients and their families to provide a warm, comfortable and friendly environment that supports healing.
What are the Core Concepts of Patient- and Family-Centered Care?
- Dignity and Respect
Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
- Information Sharing
Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making.
- Participation
Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
- Collaboration
Patients and families are also included on an institution-wide basis. Health care leaders collaborate with patients and families in policy and program development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.
A few of our programs are linked below to a PDF that gives more information about that particular program.
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Leading the Nation in
Patient- and
Family-Centered Care
What is Patient- and Family-Centered Care?
Partnering With Patients and Families
Remaking American Medicine
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